guide for service desk and IT managers

How to utilize SIAM for better customer service

This guide is designed to help service desk managers and IT managers responsible for services, to establish a more grounded understanding of what SIAM is, why it benefits the business and how to go about making the most of your part in it.


  • The benefits of SIAM
  • How SIAM changes the role of IT in your business
  • Training and upskilling your team
  • Talk about SIAM to the rest of the business
  • New technologies you're going to need
  • What's next?